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Whether u have a question bout your order, want to talk about the drop, or are interested in wholesale we will get back to you personally.
Frequently Asked Questions
The most common questions we receive, answered clearly and honestly. If you can't find what you're looking for,
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Your coffee is roasted after your order is placed — not before. We do not pre-roast or hold inventory. Once your order comes in, Chip begins the roast. It is then packaged and shipped within 1–3 business days. The roast date is stamped directly on your bag so you always know exactly when it was made.
Our single origin coffees are sold as limited drops — similar to how exclusive sneaker releases work. Each drop features a small selection of single origin coffees, available in limited quantities and for a limited time only. Once the drop closes or sells out, those coffees are gone. The next drop will be an entirely different selection. Subscribers get early access to every drop before it goes public.
You can pause or cancel your subscription at any time through your account at rivieracoffee.com — no questions asked, no cancellation fees. You can also email us at info@rivieracoffee.com or call 480-802-8077. Cancellation requests submitted by email or phone are processed within 72 hours. To avoid being charged for your next cycle, please cancel at least 48 hours before your next billing date.
Orders are roasted and shipped within 1–3 business days of your order being placed. We ship via UPS and USPS. Estimated delivery after dispatch is 2–6 business days depending on your location within the US. Subscription orders ship free. You will receive a tracking notification as soon as your order has been dispatched from our Chandler, Arizona facility.
We recommend enjoying your Riviera Coffee within 30 days of the roast date printed on your bag. After roasting, coffee continues to off-gas CO₂ for several days — this is a sign of freshness. Store your bag in a cool, dry place and reseal it after every use. Avoid the freezer, direct sunlight, and moisture.
Subscribers get first access to every drop — before it goes public. Join our email list to receive drop announcements the moment a new release goes live. You can sign up at the bottom of any page on rivieracoffee.com. Once a drop is live, it is first-come, first-served until stock runs out.
You have a 4-hour window to cancel or modify a standard order from the time it is placed. After this window, your coffee may have entered the roast queue and changes cannot be made. For drop orders, the cancellation window is 2 hours from the time of purchase. Contact us immediately at info@rivieracoffee.com or call 480-802-8077 with your order number.
We stand behind every bag we roast. If your order arrives damaged or something is not right, contact us at info@rivieracoffee.com within 7 days of the expected delivery date. Include your order number and, where applicable, a photo of the issue. We will work to make it right — this may include a replacement or store credit at our discretion.
Yes. You can change your coffee selection, bag size, grind preference, and delivery frequency at any time through your account portal at rivieracoffee.com. Changes must be made at least 48 hours before your next scheduled billing date to take effect for that cycle.
We currently ship to all 50 US states, including Alaska and Hawaii. We do not offer international shipping at this time. For international wholesale enquiries, please contact us directly at info@rivieracoffee.com and we will do our best to accommodate.
Not in the same drop. Once a drop closes or sells out, that specific selection is retired. The next drop will feature a completely different set of single origins. This is by design — it keeps each release genuinely limited and gives you a reason to act when the drop is live. You can join the waitlist on a sold-out product page to be notified when the next drop goes live.
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