Riviera Coffee's most important commitment is freshness. We do not roast your coffee until your order is placed. That means every bag that leaves our facility in Chandler, Arizona was roasted specifically for you — not weeks ago, not last month. It was roasted today, for your order, and shipped as quickly as possible so it reaches you at its peak.

Because every order is roasted to order, please allow for the following timeline before shipment:

• Standard Orders — Roasted and shipped within 1–3 business days of order placement
• Subscription Orders — Roasted and shipped within 1–3 business days of your billing date
• Limited Drop Orders — Roasted and shipped within 1–2 business days of drop close — we prioritize drop orders to honor the freshness promise

Orders placed on weekends or federal holidays will begin processing on the next available business day.

You will receive an email confirmation when your order is placed and a separate shipping notification with tracking information once your order has been roasted and dispatched.

All orders are shipped via:

• UPS
• USPS

The carrier used for your order will be selected based on your delivery address, order weight, and the fastest available transit time. Your shipping confirmation email will include your carrier and tracking number.

Shipping charges are calculated at checkout based on:

• Your delivery address location
• The total weight of your order
• Your selected shipping method

Rates are based on UPS and USPS published carrier rates at the time of shipment. Please note that due to packaging materials, the shipping weight of your order may differ slightly from the actual product weight.

Free Shipping All active subscription orders qualify for free standard shipping — no minimum required.

Promotional free shipping thresholds for standard orders may be offered from time to time and will be clearly communicated at checkout and in any applicable promotional materials.

Estimated delivery timeframes following shipment are as follows. These are estimates provided by carriers and are not guaranteed:

Destination

Estimated Delivery

Arizona (local) 1–2 business days

Western US 2–4 business days

Central US 3–5 business days

Eastern US 4–6 business days

Riviera Coffee is not responsible for delays caused by carrier disruptions, severe weather events, natural disasters, or other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us and we will do everything we can to assist.

We currently ship to all 50 US states, including Alaska and Hawaii. All prices displayed on our Site are in US Dollars (USD).

International Shipping We do not currently offer international shipping. For international wholesale inquiries, please contact us directly at info@rivieracoffee.com.

For our limited drop single origin releases, the following additional terms apply:

• Drop orders are processed in the order they are received following drop close
• All drop orders are fulfilled before any standard orders that arrive on the same business day, to honor our freshness commitment to drop customers
• Drop orders cannot be combined with standard orders for shipping purposes
• Once a drop order has been roasted and shipped, it cannot be canceled or redirected

Subscription orders are automatically processed on your chosen billing frequency. For subscription shipping:

• Your order is roasted on or immediately following your billing date
• Shipping is always free on active subscriptions
• You will receive a shipping notification with tracking for every subscription shipment
• If a subscription shipment is returned to us due to an incorrect address, we will contact you to arrange reshipment — additional shipping charges may apply for address corrections

To update your shipping address, log into your account at rivieracoffee.com or contact us at info@rivieracoffee.com before your next billing date.

Once your order has shipped, you will receive an automated email containing:

• Your carrier name (UPS or USPS)
• Your tracking number
• An estimated delivery date

You can track your order at any time using the tracking number provided or through your account on our Site.

Please ensure your shipping address is accurate and complete at the time of checkout. Riviera Coffee is not responsible for orders lost, delayed, or undeliverable due to an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable:

• We will contact you within 2 business days of receiving the return
• You may choose to have the order reshipped at your cost or receive a store credit for the product value (excluding original shipping charges)
• We are unable to reship perishable orders that have been delayed beyond our freshness window — a store credit will be issued in these cases

We take great care in packaging every order. In the rare event that your order arrives damaged or is confirmed lost by the carrier:

• Contact us at info@rivieracoffee.com within 7 days of the expected delivery date
• Include your order number, a description of the issue, and photos of any damage where applicable
• We will work with you and the carrier to resolve the matter as quickly as possible — this may include a replacement order or store credit at our discretion

Riviera Coffee is not liable for packages confirmed as delivered by the carrier to the address provided at checkout.

For any shipping questions, order inquiries, or delivery concerns:

Riviera Coffee Company Inc.
6700 W. Chicago Street, Suite 10 Chandler, AZ 85226
📞 480-802-8077
✉️ info@rivieracoffee.com
🌐 rivieracoffee.com